Random high ping on ipv4

[bk~]

I have 300mbps plan and got connection from July, during first few days I did not face any issues but after someday I frequently got disconnected from Zoom call as well as WhatsApp( once for a 2 hr ). Whenever I get dropped I checked the ping to 8.8.8.8 and it was greater than 1000ms, later after an minute it comes back to normal. Then I ran parallel ping for ipv4 and ipv6, but during that time ping on ipv6 is normal. Raised an comlpaint, engineer visits and checked the fiber strength (-24 ) and said it is normal, reset the router and went. But I still facing this issue, Is there any way to complaint to backend team who can resolve this issue. ?

ipv4 ping

Tue 2 Aug 17:08:10 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2645 ttl=53 time=6.39 ms
Tue 2 Aug 17:08:11 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2646 ttl=53 time=8.07 ms
Tue 2 Aug 17:08:13 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2647 ttl=53 time=364 ms
Tue 2 Aug 17:08:19 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2652 ttl=53 time=1453 ms
Tue 2 Aug 17:08:24 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2657 ttl=53 time=1627 ms
Tue 2 Aug 17:08:39 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2672 ttl=53 time=1479 ms
Tue 2 Aug 17:08:42 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2675 ttl=53 time=1415 ms
Tue 2 Aug 17:08:46 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2679 ttl=53 time=1232 ms
Tue 2 Aug 17:08:47 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2680 ttl=53 time=1270 ms
Tue 2 Aug 17:08:49 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2682 ttl=53 time=1130 ms
Tue 2 Aug 17:08:50 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2683 ttl=53 time=1103 ms
Tue 2 Aug 17:08:52 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2685 ttl=53 time=1029 ms
Tue 2 Aug 17:08:57 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2690 ttl=53 time=913 ms
Tue 2 Aug 17:09:01 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2694 ttl=53 time=602 ms
Tue 2 Aug 17:09:02 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2695 ttl=53 time=565 ms
Tue 2 Aug 17:09:03 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2696 ttl=53 time=536 ms
Tue 2 Aug 17:09:06 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2699 ttl=53 time=348 ms
Tue 2 Aug 17:09:08 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2702 ttl=53 time=103 ms
Tue 2 Aug 17:09:09 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2703 ttl=53 time=39.0 ms
Tue 2 Aug 17:09:10 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2704 ttl=53 time=7.14 ms
Tue 2 Aug 17:09:11 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2705 ttl=53 time=5.69 ms
Tue 2 Aug 17:09:12 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2706 ttl=53 time=5.03 ms
Tue 2 Aug 17:09:13 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2707 ttl=53 time=8.39 ms
Tue 2 Aug 17:09:14 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2708 ttl=53 time=6.86 ms
Tue 2 Aug 17:09:15 IST 2022: 64 bytes from 8.8.8.8: icmp_seq=2709 ttl=53 time=6.04 ms

ipv6 ping

Tue 2 Aug 17:08:10 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2642 ttl=118 time=31.3 ms
Tue 2 Aug 17:08:11 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2643 ttl=118 time=33.2 ms
Tue 2 Aug 17:08:12 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2644 ttl=118 time=33.5 ms
Tue 2 Aug 17:08:13 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2645 ttl=118 time=35.8 ms
Tue 2 Aug 17:08:14 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2646 ttl=118 time=29.8 ms
Tue 2 Aug 17:08:15 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2647 ttl=118 time=32.6 ms
Tue 2 Aug 17:08:16 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2648 ttl=118 time=30.1 ms
Tue 2 Aug 17:08:17 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2649 ttl=118 time=28.6 ms
Tue 2 Aug 17:08:18 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2650 ttl=118 time=32.3 ms
Tue 2 Aug 17:08:19 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2651 ttl=118 time=35.0 ms
Tue 2 Aug 17:08:20 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2652 ttl=118 time=33.0 ms
Tue 2 Aug 17:08:21 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2653 ttl=118 time=35.7 ms
Tue 2 Aug 17:08:22 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2654 ttl=118 time=27.7 ms
Tue 2 Aug 17:08:23 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2655 ttl=118 time=35.4 ms
Tue 2 Aug 17:08:24 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2656 ttl=118 time=28.9 ms
Tue 2 Aug 17:08:25 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2657 ttl=118 time=35.9 ms
Tue 2 Aug 17:08:26 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2658 ttl=118 time=35.7 ms
Tue 2 Aug 17:08:27 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2659 ttl=118 time=30.6 ms
Tue 2 Aug 17:08:28 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2660 ttl=118 time=33.3 ms
Tue 2 Aug 17:08:29 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2661 ttl=118 time=35.7 ms
Tue 2 Aug 17:08:30 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2662 ttl=118 time=29.7 ms
Tue 2 Aug 17:08:31 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2663 ttl=118 time=28.5 ms
Tue 2 Aug 17:08:32 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2664 ttl=118 time=32.1 ms
Tue 2 Aug 17:08:33 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2665 ttl=118 time=35.0 ms
Tue 2 Aug 17:08:34 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2666 ttl=118 time=32.8 ms
Tue 2 Aug 17:08:35 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2667 ttl=118 time=33.2 ms
Tue 2 Aug 17:08:36 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2668 ttl=118 time=35.7 ms
Tue 2 Aug 17:08:37 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2669 ttl=118 time=27.8 ms
Tue 2 Aug 17:08:38 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2670 ttl=118 time=35.2 ms
Tue 2 Aug 17:08:39 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2671 ttl=118 time=33.6 ms
Tue 2 Aug 17:08:40 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2672 ttl=118 time=35.7 ms
Tue 2 Aug 17:08:41 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2673 ttl=118 time=29.6 ms
Tue 2 Aug 17:08:42 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2674 ttl=118 time=27.9 ms
Tue 2 Aug 17:08:43 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2675 ttl=118 time=30.6 ms
Tue 2 Aug 17:08:44 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2676 ttl=118 time=28.6 ms
Tue 2 Aug 17:08:45 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2677 ttl=118 time=35.5 ms
Tue 2 Aug 17:08:46 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2678 ttl=118 time=33.8 ms
Tue 2 Aug 17:08:47 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2679 ttl=118 time=30.3 ms
Tue 2 Aug 17:08:48 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2680 ttl=118 time=33.3 ms
Tue 2 Aug 17:08:49 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2681 ttl=118 time=28.6 ms
Tue 2 Aug 17:08:50 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2682 ttl=118 time=31.0 ms
Tue 2 Aug 17:08:51 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2683 ttl=118 time=29.3 ms
Tue 2 Aug 17:08:52 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2684 ttl=118 time=32.7 ms
Tue 2 Aug 17:08:53 IST 2022: 64 bytes from bom05s15-in-x04.1e100.net (2404:6800:4009:80d::2004): icmp_seq=2685 ttl=118 time=35.6 ms