ya you are right it is due to my fault i have immedtly. purchased the same with out any proper survey. but a reputed company like reliance giving bad service like this it is unbelivable, i hope it will improve comming days (always "hope" is the bank balance for indian peoples). but now i decided to go back to dishtv, which is i already have one connection in my home (thank god i have purchased only 1 connection of Bigtv)