I would think even the incompetent morons at Tata Sky will deliver Star Cricket. I spoke with Suresh Kumar at Tata Sky's Bangalore office last week, and he did say Star Cricket would be added in the "next few days". He's a senior customer care executive (Tata Sky exec), not the outsourced fellows we need to speak with on a regular basis. However, when it comes to delivering quality entertainment? Hope in hell!Tata Sky is a poorly managed, inefficient, beaurocratic, license raj era joke in a finely packaged packet that too many of us have been foolish enough to fall for. Pathetic!
-
Amazon Deals - ToS - Like us?
Star Cricket Launch
- Thread starter ajuravi007
- Start date
- Replies 869
- Views 140,029
well, there is a legitimate case to be fought on the grounds of being misled into purchasing a product. But, it probably isn't worth the legal hassle and I'm sure India's enforcement isn't upto scratch on finer issues such as this. In the first world, no service provider would get away with daylight robbery like this, however.
well in the end. it remains the company's decision to broadcast what suits their requirements. they did not promise to deliver each and every channel they can get for ya.and am sure the terms and conditions of getting their services have several legal clauses for this specific purpose.
most likely. but the purpose of consumer courts is to stand up for the consumer. in this case, there is a genuine grevience. I agree that in India it is unlikely that legal action would lead to anything, but elsewhere in the world it would. If legal action is worth it, it's purely if thousands of customers launch seperate cases against Tata Sky which would force them to incur legal expenditure and maybe finally send a message to those thick baboos.
sudarshan075
Newbie
yes i also got the message "currently scrambled" .scv is again playing up... bullshit. missed the whole live match yesterday.idiots. all dth and cable walas are useless.hey these idiots again stopped the channel it seems. not coming again here.they are testing our patience.. and they think they are the kings. they can do whatever they want.
ajuravi007
Regulars
Hi guys i got a reply for my email which i sent to Chief Cutomer service officer which is given below:
From: Chief Customer Operations Officer [mailto:ccoo@Tata Sky.com]
Sent: Tuesday, July 17, 2007 7:52 PM
To: Ravindra Bharathi
Subject: RE: Disturbed with TataSky
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
From: Chief Customer Operations Officer [mailto:ccoo@Tata Sky.com]
Sent: Tuesday, July 17, 2007 7:52 PM
To: Ravindra Bharathi
Subject: RE: Disturbed with TataSky
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
kunal_janu
Regulars
great news aju!! Finally they have started thinking abt the customer...Please write in mails as suggestions... let the customer select the channel he wants to watch...For now if v get star ckt v'll be very happy...Thanx!! Bud!!
ajuravi007
Regulars
Hi guys yesterday i wrote a mail to the Chief customer service officer and the reply what i got from them is given below:
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
Phone # 080-22163999
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
Phone # 080-22163999
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
ajuravi007
Regulars
Hi guys yesterday i wrote a mail to the Chief customer service officer and the reply what i got from them is given below:
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
Phone # 080-22163999
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
Hi guys just now spoke to Mr. Sudhir who is the manager of Customer care of tatasky based in bangalore. But he did not reveal any information regarding StarCricket and added that they are still in the process & working on it.
Guys i request any one of the person please do contact the TataSky help line number and ask for technical person help and ask some stupid thing regarding technical issues and then ask about the channel whether you are testing it? lets see whats the reply.
Dear Mr.Ravindra Bharathi,
Thank you for contacting Tata Sky.
We understand your interest and we would like to inform you that we are working towards bringing in best channels available in the market based on viewership ratings. However it has been our constant endeavor to give our Subscribers the best content. Being a subscriber, as and when new channels are added, this information will be provided in the form of alerts.
We would like to inform you, in this regard, that we are currently unable to confirm the exact date of availability of Star Cricket. However, the same will be intimated to you as soon it is available on Tata Sky.
We appreciate the time taken to give us your inputs. We are committed to offering a world-class service and continue our endeavor to provide the best possible service to all its subscribers. Should you have any further clarifications, please feel free to write to us at [email protected]
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
Phone # 080-22163999
From: Ravindra Bharathi [mailto:[email protected]]
Sent: Tuesday, July 17, 2007 4:24 PM
To: Chief Customer Operations Officer
Subject: Disturbed with TataSky
Dear Sir,
I am writing you this mail as I lost hope with TataSky. To begin, I was one of the very few customers in Chennai who bought TataSky connection in the third week of August – 2006. I preferred to TataSky instead of Dish TV because lack channel availability of channels with Dish TV. But today I am worried and distressed that I made a bad choice in opting to go with TataSky DTH. For the last 3 weeks I started to disturb TataSky customer support executive (CSE) for the star cricket channel availability in TataSky. They rather the management gave false news to the poor CSE of TataSky that the India – England cricket test series are available in ESPN Star Sports which totally false as a consumer and many more like me are aware couple of months back that India – England cricket test series are live & exclusive on Star Cricket only One Day matches are simultaneously available in ESPN. I was stunned to see todays economic times newspaper where your spokes persons has quoted:”“”Tata Sky’s spokesperson said the company was still in negotiations and added, “The forthcoming cricket matches were expected to be featured on the two existing channels, but now we are informed that Star Cricket, which is also a pay channel, will carry the same. Nevertheless, the one-day matches are available on the DD channel.” Arch rival Dish TV’s spokesperson confirmed the company had reached an agreement with the sports broadcaster”””. I really wonder if I wanted to watch the match in DD then why should I go for your service I could gone with DD Free DTH service.
You people must think twice better than a consumer whether this channel is a pay channel, whether it has got any exclusivity property where a consumer is aware of the but I am sorry say that your spokes person is not aware. I don’t know who is that spokes person. Please check on the link for proof: http://economictimes.indiatimes.com/News/News_By_Industry/Services/Advertising/Some_viewers_may_lose_out_on_action/articleshow/2208773.cms
The reply I got and still getting from CSE is that “Sir, we will take up your feedback and pass on to the concern department” the reply given the CSE is not happening today but its happening for the past 3 weeks when ever I call your help line numbers regarding star cricket. Next statement they give us is “Sir, we are still working on to get Star Cricket and as soon as the channel comes on board we will intimate through alert”. I wanted to inform you that before you give the alert message of any popular channel we will know it through various sources.
Less than 48 hours to go for the 1st test between India & England still TataSky management is not clear in giving proper reply to its customers what’s the problem in adding the channel rather I would say you are ignoring us. Your competitor Dish TV started to provide the channel couple of days back and your management is not aware that too. By this you will not only loose customer base but also you will get negative impact from existing customer through word of mouth publicity. Dish TV is able to provide the customers with more channels for the same amount what I am paying you Rs. 300/month. I don’t think Dish TV is no longer a competitor to TataSky rather I would your competitor will be DD Free DTH if the same things persists. This I quote because as being joint venture company of Tata & Star you are not able to provide the home channels: Star Majha & Star Cricket then I wonder how you will provide the other service providers channel.
Finally, I request who is reading this mail please send me a mail whether we will get to see Star Cricket channel before the 1st test match between India & England which starts on Day after tomorrow i.e., July 19, 2007 – 3.30PM.
I got this email address after speaking to Anita – Specialized Desk (TataSky), Hyderabad as she has requested to mail you and added that I will definetly get a positive reply.
Please reply to the earliest,
Yours one of the customer who is loosing hope on TataSky,
A. Ravindra Bharathi,
Hi guys just now spoke to Mr. Sudhir who is the manager of Customer care of tatasky based in bangalore. But he did not reveal any information regarding StarCricket and added that they are still in the process & working on it.
Guys i request any one of the person please do contact the TataSky help line number and ask for technical person help and ask some stupid thing regarding technical issues and then ask about the channel whether you are testing it? lets see whats the reply.
