In Lucknow, U.P., I am unable to check my BSNL Broadband usage online since May 2008. I have JRE 6.0 update 7 enabled on my
AMD 64 3200+ 2.01GHz home PC with
Windows XP Professional 2002 SP2. I have AVG 8 Free Edition installed and cookies are enabled in my IE 6.
I took up broadband connection from BSNL-DataOne in November 2006 using BSNL provided Type II
Huawei external modem for a startup 256 kb 1GB Usage. Being an earlier DataOne connection, I am not provided with the subsequent 12-14 digit User ID provided to BSNL Broadband connections.
Via
http://www.dataone.in or
http://10.241.0.195 or
http://10.240.43.216 I am able to make it to the login page – /weblogin.jsp; however, on entering my userID and password (as provided at the time of giving connection in November 2006 and having not changed it since then) and clicking Login I am taken to
http://10.241.0.195/myportal/myportaltimeout.jsp or
http://10.240.43.216/myportal/myportaltimeout.jsp as the case maybe where it states “HINT Sorry. Operation timed out. For safety, please login again,” and I am back to where I started.
Further, due to this User ID or/and Password problem, I am unable to check mail in dataone.in at
http://www.dataone.in/.
The above very user ID and password is via which I login into broadband where I have no problem. With this very User ID and password the systems people at the exchanges of Alambagh and Kaiserbagh are able to login to see my usage when requested by myself.
Where is the problem? Why does it check my ID at “Myportal,” which is meant for the 12-14 digit IDs? Why does not BSNL transfer all DataOne users to the new system by issuing us too 12-14 digit IDs so that we could log in via
http://bbservice.bsnl.in/. I am not the only one in this area of Eldeco Colony under GSP Exchange not being able to see my usage online. There are others who took BSNL-DataOne’s connection and are facing the same problem from BSNL’s “SORRY! NO COMPLAINTS PLEASE” like it has existed for a working telephone or working broadband despite complaints at 198, 1500, 1800-424-1600, and even calling at the GSP exchange at 2440044, 2443544, or Kaiserbagh at 2613322
Since May 2008, I have contacted or tried to contact just about all in Lucknow including the SDO of my GSP Exchange off Raibareilly Road, and the DGM at Alambagh Exchange to have the problem sorted out. They have only passed the buck. I have sent e-mails to the public grievances officers of Lucknow and New Delhi at
[email protected] and
[email protected] and even to IT Cell, o/o of Chief General Manager, UP(East) Circle of BSNL at Hazratgang, Lucknow at
[email protected]. However, I got no response whatsoever. I have even complained online at the BSNL’s Customer Portal:
http://portal.bsnl.in/bsnlcca/login.aspx. The only feedback was from an A.K. Singh that the complaint had been attended to!!
The text of the e-mail of Mr. Singh is reproduced below:
Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.
The Request details are as follows :
User Name :
Service Type : General Complaints
Portal Request ID : 24282330807010001
The Updation details are as follows :
Request Status : Request is Completed
Remarks : ALL OK
For any further information, you can mail at
[email protected]
You can alternatively call at 0522-2312200
Regards
BSNL Customer Care
BSNL Customer Care
