How to surrender BSNL FTTH Bharat Fiber Broadband Connection?

[Ashwin Sathyaseelan]

Hi,

I had taken a BSNL Broadband connection way back in the year 2006. We took the modem, the standard UT300R2U on rent and after many months, they stopped charging us the rent for the same as well.

Now, after 8 years, I'd like to surrender the Broadband connection while keeping the landline services intact as is.

I plan on surrendering the service sometime this week. Could someone please guide me on how to get it done at one go? I need to take half day's leave from office to finish this. :/ I will be going to the Indiranagar Exchange in Bangalore.

For now, I know that I need to write a letter and submit it to the exchange. But don't know to whom I must address the letter or what it must contain. Which of these things must I also return to BSNL?

1) Modem
2) LAN cable
3) Steel type USB cable
4) Power adapter
5) Telephone cable

Anything else I need to give back to them?

Thanks a lot guys. Will really appreciate some detailed responses.

 

[Saurabh Srivastava]

Let me summarize what I understand and ask my doubts (I am terrified of dealing with Indian government or its corporate arm -- thus need help !!!)

1 ) Write an application and deposit it along with last paid bill copy (I pay online so no way to prove on Mar 25 that I have cleared the Feb bill payable by Mar 27). What do I do? Take a print out of the online receipt?

2 ) How long does the application take to process?

Such as if put in application to stop on Mar 25 it leaves 4 working days in March; assuming they cannot do it in March (my due on April 1 will be Rs 775) but by April 10th do I have to pay pro-rata for 10 days in April or full April bill? I think I have Rs 1,000 deposit (as far as I know).

1)BSNL online portal provides you softcopy of receipt. If you can't submit bill I guess payment status should reflect in their system.
2) I got my disconnection order on the same day of application though I had to waste 2-3hrs there to find out the concerned authority and the clerk. Also had to help him configuring his system as that guy was so lame that he did not know how to put IP address and subnet mask apart form that he was helpful so I got disconnection order on the same day. Once you get disconnection order your billing would be stopped and outstanding amount if any,will be adjusted from security deposit.

 

[arijitmitter]

BSNL website does not provide downloadable bill?

Yes it provides downloadable bill and receipt. Hopefully the clerk will accept an online receipt printout. BSNL office and personnel live and exist in a parallel universe where normal rules and common sense do not apply.

Or you can just call 1800 345 1500 and confirm from their customer care executive before going to the exchange.

It does not work. No customer care executive has answered in last 9 years.

BSNL also supports termination through Self care portal, I guess.

The new bsnl.in portal does not support termination as far as I understand. I do not know if request submitted through old portal (selfcare.edc) would still be valid.

1)BSNL online portal provides you softcopy of receipt. If you can't submit bill I guess payment status should reflect in their system.
2) I got my disconnection order on the same day of application though I had to waste 2-3hrs there to find out the concerned authority and the clerk. Also had to help him configuring his system as that guy was so lame that he did not know how to put IP address and subnet mask apart form that he was helpful so I got disconnection order on the same day. Once you get disconnection order your billing would be stopped and outstanding amount if any,will be adjusted from security deposit.

Thanks buddy

 

[arijitmitter]

based on my experience of surrendering landline. You will have to visit nearest BSNL exchange with all the equipment bsnl provided and receipt of last bill paid. You will have to write an application for disconnection. They will generate disconnection order,once the disconnection order is generated you will not have to pay any more bills. If there is outstanding due it will be cleared from the security deposit
In my case I had to rush to two exchanges, first one to return equipment and to generate disconnection order, another exchange for bill payment and for refund of security deposit and they took 3-4 months to refund security deposit via cheque to registered address.

Submit an application at the exchange. That's enough. Dues if any will be adjusted with the security deposit that they have. If the bill is higher than the security deposit they will send one additional bill which you'll have to pay. This was the procedure few years ago. Don't know whether this has changed.

Hate to bother you guys again .. Just one last query (because I need to be absent from work to surrender BSNL and I need to get everything done in one day perfectly) ..

A ) Do I write an application (type one on a A4 sheet) or do they have a disconnection form available at exchange? Which one is better?

B ) If my last accrued bill (after submission of the above application) is say Rs 690 and my deposit is Rs 1,000 how do they return the Rs 310. I do not want the 310 .. can I ask them to keep it (seriously .. my time is more important than being called to go and collect Rs 310 check from them another afternoon!!) .. Should I include my savings bank account number in the typed application?

 

[Saurabh Srivastava]

Hate to bother you guys again .. Just one last query (because I need to be absent from work to surrender BSNL and I need to get everything done in one day perfectly) ..

A ) Do I write an application (type one on a A4 sheet) or do they have a disconnection form available at exchange? Which one is better?

B ) If my last accrued bill (after submission of the above application) is say Rs 690 and my deposit is Rs 1,000 how do they return the Rs 310. I do not want the 310 .. can I ask them to keep it (seriously .. my time is more important than being called to go and collect Rs 310 check from them another afternoon!!) .. Should I include my savings bank account number in the typed application?

A-I wrote application on a A4, the officer there received telephone set which was allotted to me and signed on application and forwarded it to the clerk for disconnection.
B- They returned amount after 3-4 month in form of a cheque to the address which was registered at exchange. So you need not to visit exchange for that amount.

 

[arijitmitter]

A-I wrote application on a A4, the officer there received telephone set which was allotted to me and signed on application and forwarded it to the clerk for disconnection.
B- They returned amount after 3-4 month in form of a cheque to the address which was registered at exchange. So you need not to visit exchange for that amount.

Thanks .. hopefully the BSNL employees in Calcutta will follow same protocol.

 

[abhi9822&]

Is it possible to do online or I have to visit bsnl local area office personally and submit written application?
How many days/months it takes for refund of the deposit?

 

[varkey]

Is the ONT on rent?

It requires a written application, however you can send it by post as well. If the ONT is your own, then that should work.

 

[abhi9822&]

ONT is not rented
Thanks for the information!

 

[abhi9822&]

Submitted application would be closed in this week as per the vendor
Most nikamma ISP i have came across
No wonder their business is going down the toilet
Fuck you BSNL

 

[vishalrao]

@abhi9822& you dropping BSNL? then what is alternative for you (other than Jio)?