Slow download speeds on 1gbps plan

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for me, it was working and I was able to get 650-700mbps of both speed test and downloading and latency was also fully stable then I switched to 1gbps
 
I tried to upgrade to 1gbps speed but a work order got created. Airtel engineer called and said speed is upgraded but new connection work order that was created needs to be canceled. I provided the otp but order is still in progress and connection speed is not upgraded.

what to do now ? Its been more than 24 hours
 
I have similar problem, they guy said my work order is "stuck" gave me a new ONT and told me to wait, my current ONT is still active. The new one is chilling in it's box.
 
Work order is created incase of 1gbps to change the ONT. Most probably they are going to provide you DASAN 6 Antenna ONT. However, it will no affect wired performance, just the wireless performance. You will receive installation messages on your registered number.
 
Yeah the same thing happened to me and they said they had to replace the ont but later they told me that Dasan H680GM-A(6 antenna one) is not being manufactured anymore and gave me Nokia ont
 
They gave me H660GM-A (2 antenna one)
doesn't bother me as long as bridge mode works
 
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