Spectranet FOX

[Shashwat Verma]

Hi,
I'm from East Delhi, Patparganj.
I got the Spectranet FOX Fiber optic broadband connection installed on Sunday.
The funny thing is, the router had a different kind of power supply, which took the LAN cable from the source box and output another LAN out.
Why such a power supply?
Then the engineer who came had no idea why this is for ? I asked can I use my Netgear N600 wifi router instead of the beetel router, he bluntly said NO. What the FUCK, during the sale, I was assured that I can use any router I want and not I can not.
Anyways, after 3 days of service, the routers so called different power supply , whch does some signal processing inside (as per the installation engineer), failed and I don't have wifi at home now.
Sadly I can't use my Netgear as well, as I gave it away to a friend, adn can not check if it worked with Spectranet FOX or not.
Can anyone tell me, what does this power adapter with LAN IN and OUT does ?
And can I use any other better quality router.

 

[Manoj Mathew]

Most probably PoE (Power over Ethernet). Both power and data are transmitted through the Ethernet cable, useful for remote PoE devices where power sources are not available. A PoE powered device can be substituted by a non-PoE device with an additional power source. Plugging an Ethernet cable that also carries power into a non-PoE device is also not a problem as PoE is auto-negotiated. If the router at your place has an additional power source then the PoE is meant for a remote device outside your premises.
In short you can use your own router if it provides the exact same function. Make sure there's no mac lock though.

 

[Prabhat]

Hi,
I am from Pune and got the Spectranet FOX Fiber optic broadband connection in last February. From that time time, my bad day started and i am just calling spectranet customer care to resolve my issue. I have completed only one month but the experience was really pathetic and irritating. My net got disconnected two times, first time it took around 2-3 days to resolve the issues whereas the second time the issue is still in unresolved state. I have logged the complaint on last Saturday and its more than 3 days but still the engineer has not visited my home. I am calling atleast 4-5 times daily but i guess they don't have the engineer to resolve the issue. Also they don't maintain the data base of complaints as i have to tell them the complaint number everytime.
Anyways i have raised the request for disconnection and soon my good day will start again.
Prabhat (9975992125).

 

[Anshul Dakshini]

Dear Spectranet Rep.

I have been using a 12-16 mbps (48 GB) FOX home broadband connection from 20 March 2014.

The connection worked fine for initial 10-12 days but it started showing fluctuations (in few seconds) in speed thereafter. Whenever I checked the speed with www.speedtest.net it shows me proper download speed as per the plan (however it varies from 8 to 13 mbps), but whenever I tried to download any stuff from the internet (even a small word or pdf file of say 50-100 mb size) the actual download time reaches 15-20 minutes.

How that can happen? If the speed shown by the test is pretty good, how come the actual download takes so much time for such a small size of data?

Initially I thought it might be a one time problem, may be the file is not proper, or the browser may be behaving weird, or even thought that the site itself may be creating issues..... but this is the experience with every other file, every other browser and even every other site. (I m experiencing this from past 1 month +)

Thus I suppose there seems to be another issue, which I tried to figured out with the help desk, but, the guys over there gave excuses like, "Sir our systems are under update/upgrade, hence we could not login to your account to check the details" , or "Sir this is the system down time, it will be resolved in few hours"......

Is the system is always been upgraded or backed up or something of that sort......oh pls.....

Seriously, can you guys actually help me, and that too ASAP because I need to be ONLINE for my business/work continuously. If you can then pls do.....

 

[Nitin Mehrotra]

Anshul - I will ask my team to connect with you to resolve the problem. Please email me at [email protected]
thanks,

Dear Spectranet Rep.

I have been using a 12-16 mbps (48 GB) FOX home broadband connection from 20 March 2014.

The connection worked fine for initial 10-12 days but it started showing fluctuations (in few seconds) in speed thereafter. Whenever I checked the speed with www.speedtest.net it shows me proper download speed as per the plan (however it varies from 8 to 13 mbps), but whenever I tried to download any stuff from the internet (even a small word or pdf file of say 50-100 mb size) the actual download time reaches 15-20 minutes.

How that can happen? If the speed shown by the test is pretty good, how come the actual download takes so much time for such a small size of data?

Initially I thought it might be a one time problem, may be the file is not proper, or the browser may be behaving weird, or even thought that the site itself may be creating issues..... but this is the experience with every other file, every other browser and even every other site. (I m experiencing this from past 1 month +)

Thus I suppose there seems to be another issue, which I tried to figured out with the help desk, but, the guys over there gave excuses like, "Sir our systems are under update/upgrade, hence we could not login to your account to check the details" , or "Sir this is the system down time, it will be resolved in few hours"......

Is the system is always been upgraded or backed up or something of that sort......oh pls.....

Seriously, can you guys actually help me, and that too ASAP because I need to be ONLINE for my business/work continuously. If you can then pls do.....

 

[[email protected]]

I have been having the exact same problems Ansul mentioned since the time I got the connection 6 weeks ago. I must have logged 10 complaints so far but nothing has changed. I even wrote to Nitin a couple of weeks ago but there's no response. Seeing him active here and suggesting people to write to him, I thought he was genuine but turns out it's not the case.

I made a mistake of switching to spectranet from Airtel and I regret. I was trying to fix something that was not broken and I'm paying the price.

I now have no option but to disconnect and go back to airtel

 

[v1rus]

i have to shift to spectranet because my old ISP stopped providing service in our are and the first impression is not good

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.64 bytes from 8.8.8.8: icmp_seq=1 ttl=47 time=971 ms64 bytes from 8.8.8.8: icmp_seq=2 ttl=47 time=942 ms64 bytes from 8.8.8.8: icmp_seq=3 ttl=47 time=824 ms64 bytes from 8.8.8.8: icmp_seq=4 ttl=47 time=384 ms64 bytes from 8.8.8.8: icmp_seq=5 ttl=47 time=177 ms64 bytes from 8.8.8.8: icmp_seq=6 ttl=47 time=235 ms64 bytes from 8.8.8.8: icmp_seq=7 ttl=47 time=93.9 ms64 bytes from 8.8.8.8: icmp_seq=8 ttl=47 time=93.5 ms64 bytes from 8.8.8.8: icmp_seq=9 ttl=47 time=85.4 ms64 bytes from 8.8.8.8: icmp_seq=10 ttl=47 time=176 ms64 bytes from 8.8.8.8: icmp_seq=11 ttl=47 time=91.6 ms64 bytes from 8.8.8.8: icmp_seq=12 ttl=47 time=94.3 ms64 bytes from 8.8.8.8: icmp_seq=13 ttl=47 time=87.7 ms64 bytes from 8.8.8.8: icmp_seq=14 ttl=47 time=91.3 ms64 bytes from 8.8.8.8: icmp_seq=15 ttl=47 time=93.2 ms64 bytes from 8.8.8.8: icmp_seq=16 ttl=47 time=86.2 ms64 bytes from 8.8.8.8: icmp_seq=17 ttl=47 time=94.1 ms64 bytes from 8.8.8.8: icmp_seq=18 ttl=47 time=101 ms64 bytes from 8.8.8.8: icmp_seq=19 ttl=47 time=952 ms64 bytes from 8.8.8.8: icmp_seq=20 ttl=47 time=111 ms64 bytes from 8.8.8.8: icmp_seq=21 ttl=47 time=94.4 ms64 bytes from 8.8.8.8: icmp_seq=22 ttl=47 time=89.1 ms64 bytes from 8.8.8.8: icmp_seq=23 ttl=47 time=90.3 ms64 bytes from 8.8.8.8: icmp_seq=24 ttl=47 time=93.4 ms64 bytes from 8.8.8.8: icmp_seq=25 ttl=47 time=96.0 ms64 bytes from 8.8.8.8: icmp_seq=26 ttl=47 time=89.7 ms64 bytes from 8.8.8.8: icmp_seq=27 ttl=47 time=92.4 ms64 bytes from 8.8.8.8: icmp_seq=28 ttl=47 time=94.8 ms64 bytes from 8.8.8.8: icmp_seq=30 ttl=47 time=91.9 ms64 bytes from 8.8.8.8: icmp_seq=31 ttl=47 time=94.9 ms																																		 64 bytes from 8.8.8.8: icmp_seq=32 ttl=47 time=98.3 ms																																		 64 bytes from 8.8.8.8: icmp_seq=33 ttl=47 time=91.2 ms																																		 64 bytes from 8.8.8.8: icmp_seq=34 ttl=47 time=93.8 ms																																		 64 bytes from 8.8.8.8: icmp_seq=35 ttl=47 time=89.7 ms																																		 64 bytes from 8.8.8.8: icmp_seq=36 ttl=47 time=88.6 ms																																		 64 bytes from 8.8.8.8: icmp_seq=37 ttl=47 time=94.4 ms																																		 64 bytes from 8.8.8.8: icmp_seq=38 ttl=47 time=251 ms64 bytes from 8.8.8.8: icmp_seq=40 ttl=47 time=92.6 ms64 bytes from 8.8.8.8: icmp_seq=42 ttl=47 time=227 ms64 bytes from 8.8.8.8: icmp_seq=43 ttl=47 time=4901 ms64 bytes from 8.8.8.8: icmp_seq=44 ttl=47 time=4687 ms64 bytes from 8.8.8.8: icmp_seq=45 ttl=47 time=3992 ms64 bytes from 8.8.8.8: icmp_seq=46 ttl=47 time=3121 ms64 bytes from 8.8.8.8: icmp_seq=47 ttl=47 time=2287 ms64 bytes from 8.8.8.8: icmp_seq=48 ttl=47 time=1494 ms64 bytes from 8.8.8.8: icmp_seq=49 ttl=47 time=680 ms64 bytes from 8.8.8.8: icmp_seq=50 ttl=47 time=11012 ms64 bytes from 8.8.8.8: icmp_seq=51 ttl=47 time=11289 ms64 bytes from 8.8.8.8: icmp_seq=52 ttl=47 time=11186 ms64 bytes from 8.8.8.8: icmp_seq=53 ttl=47 time=10271 ms64 bytes from 8.8.8.8: icmp_seq=54 ttl=47 time=9271 ms64 bytes from 8.8.8.8: icmp_seq=55 ttl=47 time=8275 ms64 bytes from 8.8.8.8: icmp_seq=56 ttl=47 time=7285 ms64 bytes from 8.8.8.8: icmp_seq=57 ttl=47 time=6286 ms64 bytes from 8.8.8.8: icmp_seq=58 ttl=47 time=5304 ms64 bytes from 8.8.8.8: icmp_seq=59 ttl=47 time=4373 ms64 bytes from 8.8.8.8: icmp_seq=60 ttl=47 time=3385 ms64 bytes from 8.8.8.8: icmp_seq=61 ttl=47 time=2394 ms64 bytes from 8.8.8.8: icmp_seq=62 ttl=47 time=1401 ms64 bytes from 8.8.8.8: icmp_seq=63 ttl=47 time=410 ms64 bytes from 8.8.8.8: icmp_seq=64 ttl=47 time=88.5 ms64 bytes from 8.8.8.8: icmp_seq=65 ttl=47 time=131 ms64 bytes from 8.8.8.8: icmp_seq=66 ttl=47 time=93.9 ms64 bytes from 8.8.8.8: icmp_seq=67 ttl=47 time=88.1 ms64 bytes from 8.8.8.8: icmp_seq=68 ttl=47 time=5249 ms64 bytes from 8.8.8.8: icmp_seq=69 ttl=47 time=4468 ms64 bytes from 8.8.8.8: icmp_seq=70 ttl=47 time=3764 ms64 bytes from 8.8.8.8: icmp_seq=71 ttl=47 time=2884 ms^C--- 8.8.8.8 ping statistics ---73 packets transmitted, 68 received, 6% packet loss, time 72056msrtt min/avg/max/mdev = 85.406/2028.382/11289.827/3131.830 ms, pipe 12

 

[Omair SA]

Just got a spectranet connection today at a residential complex in Bangalore. I shifted from a pretty good plan that i had with Docomo of 160GB FUP 16mbps for 1700INR to a 16mbps plan from spectranet owing to the repeated disconnection of the connection, lasting days on occasions. Turns out it wasn't Docomo's problem but of a company called Sterlite which stopped paying power fees to the apartment association and started extracted power from the users homes over the internet. Unfortunately, Spectranet also uses Sterlite to connect to the end user. What's worse, the connection that i used to get from Docomo even though was for 16mbps would often return 19-20mbps. Spectranet struggles to manage 5mbps. I have raised an issue with the issue id 2014060613137966 waiting for resolution.

IMPORTANT NOTE TO EVERYONE READING THIS: No matter what is being offered to on the table in exchange for paying monthly rentals in advance, please PLEASE do not bulge as often you WILL lose out in the longer run. How? For example in my case, i have payed >INR4000 for 3 months in exchange for a free 4th month, which amounts to >1000 a month. However, for the speeds I'm getting, i might as well have gotten a plan for 600 a month from Airtel, allowing me to save 400*4=INR1600 for the period of 4 months. Now I'm in a sticky situation where I've already payed the money and they have no obligation to give me quality service.


I will be looking into my refund options with spectranet and my lawyer.

 

[Anurag Bhatia]

Hi Omair

Sorry to hear you had issues. Based on your communication with our team, we found you had quite a few devices connected to wifi router and upon bypassing wifi router in testing the speeds were fine.

I hope that answered your concern. Please let us know if you still find any issues.

 

[varunbali]

To the spectranet team,

I live in I.P Extension, East Delhi. On June 7 I applied for the Spectranet FOX & yesterday the installation guys came but to my dismay they said couldn't install the wiring through the window. They said that as I live on the 5th floor of my apartment they wont be able to install wire clamps outside the window & so couldn't install the cable. I was told by them that someone senior would contact me in getting the installation successful. I also raised a concern with the customer care about this excuse after they left. Its been more than 2 working days & till now nobody from the Spectranet team has contacted me.

Will you guys resolve my installation trouble or should I lodge a disconnection request?

This is my concern number that I got yesterday from the customer care: 2014060913166525