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Tata Sky DTH: Poor customer care service
- Thread starter raddy
- Start date
- Replies 185
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masilamani
Regulars
hyea::clap:aruneshnadar80
Regular
No am not, but I do get offended when someone makes fun of other people's accents just because they cannot speak hi-fi english. We must show some sympathy, we cannot laugh on people like that.
Yesterday i wrote a complaint at [email protected] regarding the unproffesional attitude of call centre ; the copy of the complaint is given below.
================================================== =======
Dear Sir/Madam,
I am those early customers of Tata Sky.We have two connections for which Rs 550/- is charged from us.My account no is 1000303054
On 28 june 09 i recharged my account by Rs 2000/-. Next day i.e. on 29 june 09 I got a call from Tata Sky call centre,informing me that since I have recharged my coupon by Rs 2000 , so they have vaildated my account by 6 months.I agreed happily thinking that I am getting good discount.I have not been told of any terms and condition regading the "proposed discount".
On 19 Aug 09 , I am getting message on my tata sky to recharge the account immidiately. On the morning of 20 aug 09 I called on the customer care no from my mobile no 9654450198 and enquired about the problem since i was under the impression that I dont have to recharge my account for six months.I was told that only one of my set box has been recharged for six months but for other set top box and for other Gold package i have to recharge . In was shocked to hear this and complained that I was not fully informed about the plan and asked him to change the plan to the previous one where my Rs 550/- is deducted from my account . But he expressed his disability in doing so as it is already fed ionto the software and it could not be changed .But when I insisted ,his boss Ms Kajal spoke to me that they would go through the recorded conversation I had with the tata sky executive on 29 june 09 and if they found sufficient evidence that whole plan was not informed to me they would change the plan to the previous one
(where my Rs 550/- is deducted from my account) and would informed me accordingly on my mobile no 9654450198.Following day I left for delhi and returned on 23 Aug 09. In between I got no call from tata sky call centre.
On reaching my residence on 23 aug 09 , my father informed me that thjey are getting anything on 2nd set top box. I immidiately rang the tata sky call centre from my mobile no 9311624545and it was answered by Ms Sweta I anglilly explained the problem , after holding the line for 10 minuted she informed me that next day i would get a call from tata sky call centre and my plan would be changed to the previous one.
A week has passed since then I am yet to get a call worse even in the first connection all those life style gold channel has been disconnected.I am suffering for no fault of mine.It is a shame that company of such repute has got such unproffesinal call centre executive who just give false committment .
Sir/Madam , if my complain is not addressed satisfactorily , then I am not going to recharge a single Rs and also I am going to change to other connection.
Yours truly,
Kaushik Roy.================================================== =======
Few minutes later , I received an auto response at my rediffmail id , the copy is given below:
-------------------------------------------------------
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e-mail is 1-4877732176.
We will respond to you within the next 31/08/2009 11:09:39 PM hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
From MTNL/BSNL lines : 1860 425 6633
West : 020 66006633
East /South : 040 66006633
North : 0172 6600663
Manage your Tata Sky account online by logging on to My Tata Sky on DTH India, Tata Sky DTH India, Direct-to-Home (DTH India) Satellite Television. By registering on My Tata Sky you can:
Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
Order a movie on Showcase
Print your monthly statements
Watch more channels by upgrading your Base Pack or adding an Add On Pack
Stay informed on exclusive offers and promotions for Tata Sky subscribers!
So register and manage your Tata Sky account with just a click!
Warm regards,
Tata Sky Customer Care---------------------------------------------------------------------
But so far there is no call I have received from them.
May I request the COO of tata sky to kindly look into my problem.My patience has run out
================================================== =======
Dear Sir/Madam,
I am those early customers of Tata Sky.We have two connections for which Rs 550/- is charged from us.My account no is 1000303054
On 28 june 09 i recharged my account by Rs 2000/-. Next day i.e. on 29 june 09 I got a call from Tata Sky call centre,informing me that since I have recharged my coupon by Rs 2000 , so they have vaildated my account by 6 months.I agreed happily thinking that I am getting good discount.I have not been told of any terms and condition regading the "proposed discount".
On 19 Aug 09 , I am getting message on my tata sky to recharge the account immidiately. On the morning of 20 aug 09 I called on the customer care no from my mobile no 9654450198 and enquired about the problem since i was under the impression that I dont have to recharge my account for six months.I was told that only one of my set box has been recharged for six months but for other set top box and for other Gold package i have to recharge . In was shocked to hear this and complained that I was not fully informed about the plan and asked him to change the plan to the previous one where my Rs 550/- is deducted from my account . But he expressed his disability in doing so as it is already fed ionto the software and it could not be changed .But when I insisted ,his boss Ms Kajal spoke to me that they would go through the recorded conversation I had with the tata sky executive on 29 june 09 and if they found sufficient evidence that whole plan was not informed to me they would change the plan to the previous one
(where my Rs 550/- is deducted from my account) and would informed me accordingly on my mobile no 9654450198.Following day I left for delhi and returned on 23 Aug 09. In between I got no call from tata sky call centre.
On reaching my residence on 23 aug 09 , my father informed me that thjey are getting anything on 2nd set top box. I immidiately rang the tata sky call centre from my mobile no 9311624545and it was answered by Ms Sweta I anglilly explained the problem , after holding the line for 10 minuted she informed me that next day i would get a call from tata sky call centre and my plan would be changed to the previous one.
A week has passed since then I am yet to get a call worse even in the first connection all those life style gold channel has been disconnected.I am suffering for no fault of mine.It is a shame that company of such repute has got such unproffesinal call centre executive who just give false committment .
Sir/Madam , if my complain is not addressed satisfactorily , then I am not going to recharge a single Rs and also I am going to change to other connection.
Yours truly,
Kaushik Roy.================================================== =======
Few minutes later , I received an auto response at my rediffmail id , the copy is given below:
-------------------------------------------------------
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e-mail is 1-4877732176.
We will respond to you within the next 31/08/2009 11:09:39 PM hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
From MTNL/BSNL lines : 1860 425 6633
West : 020 66006633
East /South : 040 66006633
North : 0172 6600663
Manage your Tata Sky account online by logging on to My Tata Sky on DTH India, Tata Sky DTH India, Direct-to-Home (DTH India) Satellite Television. By registering on My Tata Sky you can:
Recharge your Tata Sky account online through your credit card/ net banking account. You can even pay your subscription fee for an entire year if you wish!
Order a movie on Showcase
Print your monthly statements
Watch more channels by upgrading your Base Pack or adding an Add On Pack
Stay informed on exclusive offers and promotions for Tata Sky subscribers!
So register and manage your Tata Sky account with just a click!
Warm regards,
Tata Sky Customer Care---------------------------------------------------------------------
But so far there is no call I have received from them.
May I request the COO of tata sky to kindly look into my problem.My patience has run out
Unfortunately, there aren't representatives of Tata Sky on this forum, however I would suggest you to lodge a complaint against them on their website. They are definitely going to call you back. You also get a ticket number which you can use as reference to contact the nodal manager - numbers on their website.
