The Ridiculous Airtel Broadband Plans

[x720]

Airtel guys say a lot of stuff, most of which isn't true ;-)

 

[Sushubh]

yeah. unless they conduct a feasibility study in your area, it is not clear if these speeds are going to be available on your connection.

 

[x720]

That said, have a look at spectranet too! Mtnl's 4mbps no fup ul plan is for 3499 bucks. All others are 2mbps at max, if you can't live with 2mbit makes little sense to go for Mtnl adsl. Ftth on the other hand offers 10/20mbps

http://mtnldelhi.in/FTTH/promo_090212.html

 

[shr]

Is there anyone from Chennai on a 16Mbps plan?

I have asked for migrating to 16Mbps plan today and waiting for the response. Here's the plan detail from CC for Chennai region.


Electric 30 GB - Rs 1699
Electric 50 GB - 2199
Electric 80 GB - 2599
Electric 175 GB - 3299

All plans include 1000 Local mins; Upload is 0.8Mbps; Speed beyond FUP - 512 Kbps

 

[lazybrain]

I was on an age old plan since almost an year - 1600 75 GB 2 MBPS. This plan no longer exists on their website and got tempted to see much better plan. On 22nd September applied for 1250 60 GB 8 MBPS plan. I was given a request no. Today I checked that the request no. was closed by airtel without informing me nor did they migrate to new plan I requested. When I called customer care I got standard answer "no feasibility in your area". I now asked them to migrate my plan to 1200 60 GB 2 MBPS and told them if this time also they come up with feasibility issue I will disconnect airtel services. Why the hell should I pay extra when better plans are a available for lower rates! PS: their selfcare portal mentions that I am a platinum customer since I have a post paid, broadband and DTH all from airtel. This is the way they treat their platinum customers? A real shame!!!!

 

[rkarthea]

I've got the Rs.1250+taxes Plan. 8Mbps until 60GB and 512kbps beyond that. Seems to be working fine so far. Although, it took a week for them to check the feasibility and finally migrate me to this plan from my previous Rs.1099+taxes 4Mbps plan.

 

[Sushubh]

3299

 

[rkarthea]

Well, Can't afford it.
The 1499 plan gives 80GB but the increase of cost v/s bandwidth didn't seem to make sense to me.
3299

 

[Sushubh]

Ah 16mbps. Got confused.

 

[lazybrain]

I was on an age old plan since almost an year - 1600 75 GB 2 MBPS. This plan no longer exists on their website and got tempted to see much better plan. On 22nd September applied for 1250 60 GB 8 MBPS plan. I was given a request no. Today I checked that the request no. was closed by airtel without informing me nor did they migrate to new plan I requested. When I called customer care I got standard answer "no feasibility in your area". I now asked them to migrate my plan to 1200 60 GB 2 MBPS and told them if this time also they come up with feasibility issue I will disconnect airtel services. Why the hell should I pay extra when better plans are a available for lower rates!

PS: their selfcare portal mentions that I am a platinum customer since I have a post paid, broadband and DTH all from airtel. This is the way they treat their platinum customers? A real shame!!!!

Update: Request No. again closed without any action. 1 tweet and FB post to airtel presence last night and I am migrated to new plan 1200 2 MBPS 60 GB within few hours in the morning today. But will wait patiently for my area to be feasible for 8 MBPS plan so that i can shift to transonic plan.

Conclusion: with my experiences above, never bother to call the customer care to raise new requests/register complaints. Tweet them, FB wall post them your concerns and your issue will be solved promptly.

PS: BTW i have a question for you guys:

If Airtel confirms that your area is not feasible for 8 MBPS plan how to check in future whether the area got feasible?? Do i have to apply again for change of plan and wait for confirmation on area feasibility update? Is there an alternative option?