well the ownership is now in my name on an indian address. that's why the
laptop has no warranty at the moment. if i transfer the ownership back to a US address, it gets back a three year long warranty.
Dell has a real weird system. dell rep confirmed that the laptop still has a 3 year long warranty as long as it is being taken in by their US division.
Hello,
Let me inform you that about 3 years back I bought a Dell lattitude C610 notebook from a shop in Chandigarh .
They told me that the system was registered in the USA so I thought that the warranty was not valid in India.
However,I thought of contacting Dell via email and ask them what can be done .
To my pleasant surprise they transfered my original Dell US tag number to India without any difficulty and the warranty became valid here in India .What you have to do is just fill up the online tag transfer form giving details of the original owner.
Interestingly as a result of the warranty transfer to India I got all the faulty parts of the system replaced including the LCD which was giving me trouble.
Although Dell is my preferred brand but the fact that they take 2-3 or more weeks to deliver the notebook from Malaysia to India resulted in my choosing
HP notebooks.
So Im thinking of buying a readily available 17 inch HP Pavilion dv 9507 tx notebook instead of waiting endlessly for XPS or Inspiron to arrive here.
I wonder if Dell realises that this system is impacting their sales in India or not .
Dont know when Dell will realise that people would rather prefer Dell outlets in India with readily available notebooks rather than wait endlessly for notebooks to arrive .
Has anyone experience of HP after sales customer service ?Even they say they have next
business on site service !
Regards,
Farmboy