Online purchase of Videocon D2H connection with a special offer from broadbandforum.co!

[Nishant]

I don't think its 250 bucks. Coz i remember my account balance was around 900 bucks which is showing up as 1100 bucks now. So it may be around 100 - 150 bucks. Not sure though.

 

[Rock21]

I wish other DTH teams up with IBF too !This is awesome, if Videocon d2h's response is good from other members of the forum, I might think of shifting to it !

 

[Sushubh]

personally i would not want to partner with more companies. i am offering videocon d2h only because i have used it myself and i know that the service and customer support is good. zee dish tv? no freaking way. airtel digital tv? no chance. Tata Sky? they are too big to partner with me

 

[anilkk777]

available only in south pack

 

[agantuk]

Tata Sky? they are too big to partner with me

That's what Tata Sky likes to think about themselves. They have ended up being the third largest from the being the second largest, just with this mentality

 

[Sushubh]

not sure but the videocon guys still tell me that Tata Sky is the biggest one in the market.

---------- Post added at 07:49 PM ---------- Previous post was at 07:48 PM ----------

and this is not a partnership with videocon d2h. this is just a smallish collaboration with their sales team. i just happen to know the guy who runs their sales operations.

 

[agantuk]

not sure but the videocon guys still tell me that Tata Sky is the biggest one in the market.

Hmm... they might have meant costliest. Dish is by far the largest with an almost 30% market share, with Sun Direct being the next.

 

[Sushubh]

i guess he was talking about sales now. Tata Sky does have the biggest marketing budget of all the players.

---------- Post added at 07:56 PM ---------- Previous post was at 07:55 PM ----------

he told me that they have managed to overtake pretty much everyone except for tata sky in terms of sales. airtel was the recent one they overtook. and airtel has been trying to steal away their sales team members.

 

[ItsMe]

Its not a "himalayan" task to find better ways of marketing. Just watch for these1) Come up with good pricing strategy. (Think in terms of a new customer who compares different packages). Dont exaggerate the channel prices, make it affordable.2) Educate the CC of everything about the product. Make them understand that they are being fed because of new customers. If they do not know the answer, raise it to next level and do not keep customers in dark space.3) Do not come up with unfair practices like moving FTA channels to premium packages etc. A small trigger will raise a bad mark which will last for ever.4) Be sensible in designing packages. Please understand that there are hell lot of channels which most of the people do not want. Dont club those channels with popular channels and make customers pay for them unintentionally.5) Dont make a mockery of al-a-carte channel provision. Make it user friendly and customer affordable.6) Interact more with customers and find out what they want and what are their concerns. Give them notice well before the recharge date, so that they wont get surprised due to disconnections7) Give instant manual replies to queries. Make it clear and easy to understand.8) Strive for latest technology. Dont wait for other providers or the regulatory authority to come up with new things. Be the pioneer.Anything more to add...?

 

[Nishant]

Two things that I noticed of Videocon D2H customer care, that I would like to point out:1. Customer Care number takes a long time to get connected. Many a times their number is busy. Once its connected there is no problem and the executives are knowledgeable enough to solve the problems quickly.2. The selfcare portal can only be used to recharge your account. Other functionalities are not working since I have taken the connection.