I'm using the connection Thunder699 + T for the last 6+ months now, and I face regular issues atleast one every week. There is no power back for the connection, and when ever there is a power cut in the area or any area in the hub line, the internet doesn't work. I might registered atleast 15+ complaints over the last 6months.
Reliance is well aware of the power backup issue for more than a year and is still taking no action to resolve it., this is their corrupt way of making money by cheating the customersm with out providing for the service they are charging in advance payment.
For the last 10 days my connection is completely out and the customer care doesn't care about the issues. The local network/technical team is one useless group which is not at all concerned about the customers issues.
They close the complaints if if the issues are not solved and more over not even taking the confirmation if the customer to meet their SLA stuff.., not they provide any bill wavier for the time the connection was out.
I'd not recommand any one in Hyderabad not to take the relaince, and even if you are forced to, plrease make sure the executive confirms there is no power backup issue.
