Problems with Reliance Broadband Thunder Plans

[Harkirat Singh Saggu]

I also live in B Block BRS Nagar. Do i just lodge a complaint through the portal or talking to someone in the exchange would help ?

i don't think one can contact the exchange direct ... but i do have the cell number of that guy who usually comes at home when a complaint is registered. But i guess best would be thru customer care only!
Also it skipped my mind earlier, what is your line rate, ? both upstream & downstream>?

 

[Sukhpreet Gill]

i don't think one can contact the exchange direct ... but i do have the cell number of that guy who usually comes at home when a complaint is registered. But i guess best would be thru customer care only!
Also it skipped my mind earlier, what is your line rate, ? both upstream & downstream>?

I guess my upload speeds have improved but still not as per your mark. I raised a request yesterday through the portal and they worked on it. As of now, facebook and hotmail seem to be chocked up while browsing. Here is my trace route for hotmail
traceroute: Warning: www.hotmail.com has multiple addresses; using 65.55.157.145
traceroute to dispatch.kahuna.glbdns2.microsoft.com (65.55.157.145), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.150 ms 0.987 ms 0.887 ms
2 10.9.241.140 (10.9.241.140) 17.270 ms 20.520 ms 18.770 ms
3 115.255.237.93 (115.255.237.93) 29.456 ms 30.017 ms 29.206 ms
4 * * *
5 115.255.237.85 (115.255.237.85) 568.609 ms 4873.270 ms *
6 * 62.216.147.101 (62.216.147.101) 52.566 ms 51.059 ms
7 so-0-1-0.0.pjr02.ldn001.flagtel.com (85.95.25.137) 189.828 ms 187.751 ms 187.503 ms
8 so-1-0-0.0.cjr02.ldn004.flagtel.com (85.95.25.10) 189.732 ms 187.885 ms 242.297 ms
9 igblmdistc7504.uk.msft.net (195.66.224.140) 190.965 ms * 190.954 ms
10 xe-1-2-2-0.nyc-96cbe-1b.ntwk.msn.net (207.46.45.235) 264.239 ms 264.189 ms 452.922 ms
11 xe-1-0-0-0.sn1-96cb-1a.ntwk.msn.net (207.46.43.80) 512.147 ms 509.610 ms 304.989 ms
12 xe-7-1-0-0.by2-96c-1b.ntwk.msn.net (207.46.40.56) 324.043 ms 445.280 ms 325.792 ms
13 * * *
14 origin.by174w.bay174.mail.live.com (65.55.157.145) 480.341 ms 322.367 ms 524.034 ms

http://postimg.org/image/ljevq9w81/

https://www.speedtest.net/my-result/3099816709

 

[cisco_tech]

Sukhpreet. Your upload speed is perfect. My connection is rock solid since E1 upgraded. Everything speed, pings and tracert are perfect. I am thinking to upgrade to 1099 now. 4 mbps. What will be the download speed on 4 mbps plan? Technically 500KBps. But since my downstream is set to 4096. I won't be able to achieve full 4 mbps. What's the speed you guys getting in IDM and torrents? I am getting full 2 mbps currently as downstream is 4096. Is there anyway that we can make request them to change down stream to 5-6 mbps so can achieve pure 4mbps? :s

 

[yashleo21]

My downstream rate is set to 4096 and on an average i get around 420kBps direct snd 440-460kBps on torrents. Though on Steam,i magically get 600-700 kBps or even more!

 

[yougotmehere]

Sukhpreet. Your upload speed is perfect.My connection is rock solid since E1 upgraded. Everything speed, pings and tracert are perfect. I am thinking to upgrade to 1099 now. 4 mbps.What will be the download speed on 4 mbps plan? Technically 500KBps. But since my downstream is set to 4096. I won't be able to achieve full 4 mbps.What's the speed you guys getting in IDM and torrents?I am getting full 2 mbps currently as downstream is 4096. Is there anyway that we can make request them to change down stream to 5-6 mbps so can achieve pure 4mbps? :S

On a 4 mbps plan using IDM your speed would throttle above 460kBps. On torrent downloads i usually get 420kBps constant. I was earlier on the 2mbps plan and DL speeds were always b/w 2.2-2.4mbps. As far as my observation is, Reliance is giving 80% of the allotted speed to all the DSL users on or above 4mbps plans.

 

[Harkirat Singh Saggu]

Well its all about line rate with reliance as i have experienced. My connection is (for some magical reason) set to max DSL .. means max line rate & a bit better upload rate,

This was discussed some pages ago too, but no one else seem to have been given this high line rate, i guess if i upgrade to 4mbps plan it will give me full 4mbps but i am in 100% peace with 2mbps plan right now, USA TV(torrent) & Youtube is all i want which is great on current plan
Present speed test :-

PS: When i changed my plan from 2mbps thunder 699 to quarterly plan my line rate was downgraded to 4mbps, but again for some reason after a month i am back to maxdsl ... Reliance is strange, to some its a blessing :thumbup1: :angel: :angelnot: , to others its a cruse :sidefrown: :angry (): :anger3: :duel:
I am using transmission on DDWRT & i get about 280-350KB/s on average, but sometimes it reaches as high as 10Mb/S to 12Mb/S but that is just peak for a short time, each:
EDIT :- Ping to hotmail & facebook,

Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.C:UsersHarkiratsingh>tracert hotmail.comTracing route to hotmail.com [157.55.152.112]over a maximum of 30 hops:  1     1 ms     1 ms    tracert facebook.comTracing route to facebook.com [173.252.110.27]over a maximum of 30 hops:  1     1 ms     2 ms     1 ms  ASUS [192.168.2.2]  2    24 ms    23 ms    23 ms  10.9.241.140  3    34 ms    35 ms    34 ms  115.255.237.93  4     *        *        *     Request timed out.  5     *       71 ms    70 ms  115.255.252.149  6    61 ms    61 ms    63 ms  115.248.224.100  7     *        *       75 ms  115.248.212.246  8    62 ms    62 ms    62 ms  62.216.147.249  9   497 ms   133 ms   131 ms  so-7-0-0.0.ejr03.sin001.flagtel.com [62.216.128.73] 10   140 ms   140 ms   139 ms  ge-3-1-0.0.cjr04.hkg003.flagtel.com [62.216.128.9] 11   130 ms   130 ms   131 ms  xe-1-2-0.0.cji01.hkg003.flagtel.com [62.216.128.66] 12   251 ms   331 ms   148 ms  32934.hkg.equinix.com [119.27.63.13] 13   145 ms   142 ms   140 ms  ae11.bb01.hkg1.tfbnw.net [31.13.28.114] 14   289 ms   289 ms   302 ms  ae23.bb02.sjc1.tfbnw.net [31.13.25.165] 15   371 ms   375 ms   368 ms  ae6.bb02.frc1.tfbnw.net [31.13.24.42] 16   312 ms   309 ms   312 ms  ae2.dr03.frc1.tfbnw.net [31.13.27.78] 17     *        *        *     Request timed out. 18     *        *        *     Request timed out. 19  1273 ms   323 ms   315 ms  edge-star-shv-13-frc1.facebook.com [173.252.110.27]Trace complete.C:UsersHarkiratsingh>

Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.C:UsersHarkiratsingh>ping google.comPinging google.com [74.125.236.97] with 32 bytes of data:Reply from 74.125.236.97: bytes=32 time=61ms TTL=54Reply from 74.125.236.97: bytes=32 time=65ms TTL=54Reply from 74.125.236.97: bytes=32 time=61ms TTL=54Reply from 74.125.236.97: bytes=32 time=59ms TTL=54Ping statistics for 74.125.236.97:    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 59ms, Maximum = 65ms, Average = 61msC:UsersHarkiratsingh>ping hotmail.comPinging hotmail.com [157.55.152.112] with 32 bytes of data:Reply from 157.55.152.112: bytes=32 time=311ms TTL=239Reply from 157.55.152.112: bytes=32 time=311ms TTL=239Reply from 157.55.152.112: bytes=32 time=313ms TTL=239Reply from 157.55.152.112: bytes=32 time=312ms TTL=239Ping statistics for 157.55.152.112:    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 311ms, Maximum = 313ms, Average = 311msC:UsersHarkiratsingh>ping facebook.comPinging facebook.com [173.252.110.27] with 32 bytes of data:Reply from 173.252.110.27: bytes=32 time=314ms TTL=81Reply from 173.252.110.27: bytes=32 time=314ms TTL=81Reply from 173.252.110.27: bytes=32 time=314ms TTL=81Reply from 173.252.110.27: bytes=32 time=313ms TTL=81Ping statistics for 173.252.110.27:    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 313ms, Maximum = 314ms, Average = 313msC:UsersHarkiratsingh>

 

[yougotmehere]

Can you pls post a screenshot of your modem WAN setting in the bridge mode ? I am able to connect in the Dynamic Mode but not sure of how to set it in Bridge mode. Off lately, i have started to feel that the Rel Modem + router works best and i am keen to try it for some time.

 

[Harkirat Singh Saggu]

Can you pls post a screenshot of your modem WAN setting in the bridge mode ? I am able to connect in the Dynamic Mode but not sure of how to set it in Bridge mode. Off lately, i have started to feel that the Rel Modem + router works best and i am keen to try it for some time.

Have to tried setting up the following ip address then accessing the bridge mode ?
Network -> TCP/IP -> Properties ->
IP : 192.168.1.10
Subnet : 255.255.255.0
Default : 192.168.100.100
save -> Apply
then open up browser, enter 192.168.1.1
User name : admin
Password :admin
Hope this helps !!
Also its always best to have Router + modem setup, reliance or airtel or bsnl, or whatever, Combo is always better then standalone one, Google for more help.
Thanks !

 

[Gurpreet Amrok]

I am on 4mbps thunder plan and from last one week I am getting crappy speeds on reliance. Anyone else from Ludhiana facing problems recently ?
PING to google is less than 100ms but speed I am getting is between 0.12 to 0.30 mbps.

 

[yougotmehere]

I am on 4mbps thunder plan and from last one week I am getting crappy speeds on reliance. Anyone else from Ludhiana facing problems recently ?
PING to google is less than 100ms but speed I am getting is between 0.12 to 0.30 mbps.

Not me...there was an outage yesterday from 9:00am-12:00 as there upgrading something at the backend. Usually i get 3.4mbps on direct downloads and 3.2mbps on torrents. The speeds are pretty much constant with minimal fluctuation. Check if the plan has been implemented at the backend through the portal. I have bolt_1099.