Problems with Vodafone India

  • Thread starter Thread starter max
  • Start date Start date
  • Replies Replies 682
  • Views Views 278,959
Initial ac bal was Rs 844 before doing anything. After activating Mobile TV its Rs724 ( they should have deducted only Rs 30, They have deducted more than Rs100 in just 10 min :ishock: total of 124 :impissed:) here is the complete story...As told by cc sent msg to 111 got a link to dwnd vodafone tv application. Opend application subscribed to Rs 30 PM pack for one channel. Once done started viewing the channel which actually had just 4 clips of 1min each which played with grt difficulty nd in very poor quality. There was one free preview for 1st time for that also I got some app. error nd that went in waste.I was told by cc guy that whole show would be streaming live nd I would be able to watch the whole episode instead I ended up with 4 small one min clips once I entered the channel.I was also told by cc ppl that I wold not have to pay for gprs charges or any other if I subscribe to monthly pack.Finlay closed the cell after 10 min of use vod tv checked balance after 5min 724 :ishock:(Even if they charge for using gprs for vod tv according to cell data counter my total data received has been just 4.7 mb nd 2.2 MB as sent nd this even includes the total when I was using net normal mode)well I was pretty happy when I spoke to cc of vod. telling me I just need to pay RS 30 PM per channel nd can watch this channel anytime for free then. I guess that was not true.So is there anyway to get this amount back or vod just stole that from me. Recommend you not to use this service.
 
U r probably charged for GPRS usage.4.7+2.2 ~ 7MB = 70Rs (normal rates)App download must have cost some amt as well. say 1 MB app will cost 10Rs30Rs channel rentso overall 110Rs or so. Other 14Rs must be from here and there.(no idea)
 
U r probably charged for GPRS usage.

4.7+2.2 ~ 7MB = 70Rs (normal rates)

App download must have cost some amt as well. say 1 MB app will cost 10Rs

30Rs channel rent

so overall 110Rs or so. Other 14Rs must be from here and there.(no idea)

As I posted when I spoke to the cc guy he said tht once u activate Rs30 P.M pack u will not pay any gprs charges because of this I activated the service nd ended up paying Rs 124 in 10 min just because they informed me wrongfully. If they would had given me correct information on it I would have not activated this service. Now I am left with monthly subscription of mobile tv pack which I would not be using anymore nd further deduction of balance for GPRS usage.
 
u can write a FORCE FULL email. sometimes they retract the charges.
 
yes you must write an email... same happened with me... i took unlimited gprs pack but still 70 something rupees got deducted from my balance for gprs. i spent a week calling customer care but nothing happened.. then i wrote an email and the amount was credited to my balance in 3 days..customer care gave me various stories... u have exceeded download limits.... this pack is only for surfing through vodafone live website.... you cannot download its only surfing... call later system is down etc etc...but after writing an email i got a call from senior executive and was told that it takes 4 hrs to activate the plan. please take care from next time. this time we are crediting the amount because you were not informed
 
Alright, let me explain the concept of Vodafone TV. Vodafone TV does not enable you to watch any live streaming of any channel. You can only watch clips from channels.Price :Rs.7/day or Rs.30/week [Depends on which option you choose while subscribing] + 10p/10kb of GPRS usage.Only the Indian Premier League matches had a live streaming where the cost model would be the same as above (Rs.7/day or Rs.30/week or Rs.150 for the entire season) + 10p/10kb of usage.
 
so it is essentially a scam where you pay for content as well as data transfer. :)
 
If you are on the move and if you using an advanced handset then you can send them a mail regarding the same, otherwise calling the CC from an STD booth might be the only option !
 
whoa, who wud pay so much for just 10mins of viewing?!! crazy.
 
people who could not locate the part that states that you would pay for the transmission in addition to the cost of the subscription.
 
Back