I have been reading this thread every day since the middle of June, but I just signed up to post this email that I have received from Airtel.
I am on the Freedom 1699 Plan (1Mbps unlimited).
I've been hoping that I would get upgraded from 1Mbps to 2Mbps without me asking them, but I should have known better. I wonder if I should have emailed them earlier...
-------------------------------------------------
Dear Customer,
Thank you for writing to Airtel Telemedia Services.
With reference to your e-mail dated 24/07/2010, you have expressed your concern regarding speed upgardation for the Airtel fixed lines 044xxxxxxxx.
We regret to inform you that speed upgradation plan has been withdrawn.Kindly login to our airtel.in website for new plan details.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
For any further assistance please mail us at
[email protected].
Warm Regards,
Trupti H.k
Customer Care Executive
Bharti Airtel Limited.
---------Original Message----------
From:
To:
[email protected]
Cc:
Sent: 24/07/2010 01:00:40 PM
Subject: Re: 044xxxxxxxx - DOUBLE SPEED FROM 1MBPS TO 2MBPS
My speed is 1Mbps (Unlimited). According to your website
Airtel breaks the speed barrier -Doubles speed for Broadband customers at no extra cost-,
my speed was supposed to be upgraded from 1Mbps to 2MBps by the end of June
2010.
But my speed is still 1Mbps.
I want to know if Airtel will be upgrading my speed from 1Mbps (Unlimited) to
2Mbps (Unlimited).
-----------------------