^ at the risk of being cynical again, you better uncross your fingers and toes or you'll catch cramps.
I'm patiently waiting without crossing anything.
Heh.
Currently in a chat with my directors about the retailing of the product (building showrooms at each satellite office which we will have to have anyway for various purposes and serving each area of the city), outlining locations of various types of staff (call center, management, technicians, salespeople, not to mention the network operations)... and figuring out how to make sure everything operates smoothly and effectively and that there are no communication breakdowns - not to mention the branding opportunities, but more on that later.