New Airtel Broadband Plans with Better Fair Usage Policy Limits?
- Thread starter hitman
- Start date
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I emailed [email protected] this morning to ask why my speed has not been upgraded to 4mbps from 2mbps. My new billing period starts today.
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
they are currently responding to my complaints after like 2 days of the filing of complaint. i got a call today for a complaint i made day before yesterday. he was like, sir i got the complaint only today. was very annoying.
mgcarley
Founder, Hayai Broadband
I was just told by airtel executive that this new TRAI guideline due to which I can't migrate plan in between month. Is it really so or are they just trying to fool as they usually do? I am not able to find any such new norm on internet.
This is absolute loose stool water. There is no such TRAI guideline.
This is absolute loose stool water. There is no such TRAI guideline.
I emailed [email protected] this morning to ask my speed has not been upgraded to 4mbps from 2mbps. My new billing period starts today.
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
Even my plan is not upgraded, i made many complaints but no response yet.
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
Even my plan is not upgraded, i made many complaints but no response yet.
gopichandpai
Regular
I emailed [email protected] this morning to ask why my speed has not been upgraded to 4mbps from 2mbps. My new billing period starts today.
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
Hi there,
Same problem here. I requested for bill plan change on 18th and my bill plan has not been changed. My billing cycle starts today. I emailed them twice today but I didn't get any response or automated acknowledgement.
Even though I requested for bill plan change, no one called me for confirmation as well. God knows what airtel is doing!
Everytime when I emailed them I used to get acknowledgment in 15 minutes and response in 8 hours. But this time nothing!
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Gopichand Pai
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that is strange coz i was clearly told that i can only change connection at the end of the billing cycle!
Yes plans change only on the start of the billing cycle and not any other day....
I got no response, not even an automated acknowledgement mail. Then I emailed [email protected] 1 hours ago. Same result - no acknowledgement mail. Then I connected a telephone instrument to my Airtel land line (because I do not use the Airtel line to make calls) & called the complaint number - 198.
The usual IVR, then the system placed me on hold & then disconnected me....this happened twice.
I guess I need to wait for a minimum of 24 (working) hours for a response.
Hi there,
Same problem here. I requested for bill plan change on 18th and my bill plan has not been changed. My billing cycle starts today. I emailed them twice today but I didn't get any response or automated acknowledgement.
Even though I requested for bill plan change, no one called me for confirmation as well. God knows what airtel is doing!
Everytime when I emailed them I used to get acknowledgment in 15 minutes and response in 8 hours. But this time nothing!
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Gopichand Pai
----------
that is strange coz i was clearly told that i can only change connection at the end of the billing cycle!
Yes plans change only on the start of the billing cycle and not any other day....
I think the Airtel systems are down. I just tried logging into my account & it redirected me to an error page.
It said, "The system could not log into your account.
Reason: The system could not retrieve your user account information data store. Please try again later."
If you want to see that stupid page - https://ebpp.airtelworld.com/cares/wps/portal/!ut/p/.scr/ErrorLoginRetrieveUser.
It said, "The system could not log into your account.
Reason: The system could not retrieve your user account information data store. Please try again later."
If you want to see that stupid page - https://ebpp.airtelworld.com/cares/wps/portal/!ut/p/.scr/ErrorLoginRetrieveUser.
gopichandpai
Regular
I think the Airtel systems are down. I just tried logging into my account & it redirected me to an error page.
It said, "The system could not log into your account.
Reason: The system could not retrieve your user account information data store. Please try again later."
If you want to see that stupid page - https://ebpp.airtelworld.com/cares/wps/portal/!ut/p/.scr/ErrorLoginRetrieveUser.
I was getting this problem since the morning. I am able to login now.
Well... can't login again!
It said, "The system could not log into your account.
Reason: The system could not retrieve your user account information data store. Please try again later."
If you want to see that stupid page - https://ebpp.airtelworld.com/cares/wps/portal/!ut/p/.scr/ErrorLoginRetrieveUser.
I was getting this problem since the morning. I am able to login now.
Well... can't login again!
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