I installed BSNL 300superstar package during lockdown in my
HomeTown. Couple of months ago switched to 777 500gb plan and it was smooth. just submitted a ticket and the plan got changed the next day itself. but problem was i was billed for both the plan for the month. i went to bsnl customer care office and got it resolved. it appeared i was not the only one affected by this. it was some technical error that affect other customers also.
Then I saw that my plan was upgraded to 100Mbps but I was only getting around 60+ every time. I submitted a ticket but I was told m
laptop would receive max 40 mbps speed only.. still download speed was quite good around 4mbps.
Recently saw the Fiber basic plans of 3300gb and I immediately wanted to switch as I was constantly getting 100mbps and I would be going back to my work lcoation soon, but it was not rolled out to existing customers but only to new customers (I was informed by customer care ppl in bsnl).
luckily saw the Fiber Basic Plus plan was available and I selected this new plan and I got it upgraded but it took 2 days to update this time.
I'm quite happy with BSNL. I also have my old DSL broadband in my dad's name still active.
The price is relatively cheaper in BSNL compared to other competitors.