Suggestions To Improve Tata Sky Service

[Arnav Kumar]

Hi All, I have been using Tata Sky for the last 6 months , I am seriously considering to throw it away as I am not getting what I am paying for. 01-Jun-07Subs FeeSuper Saver Pack for the period (01-May-07 to 31-May-07) @ Rs 9.86 per day 305.66 This is what they have been charging for the last six months across the country. I will strongly recoment DO NOT BUY TATASKY untill they reduce the monthly rates and the quality of service.

 

[Sushubh]

untill they reduce the monthly rates and the quality of service.
?????

 

[viralbug]

lol i was gonna mention that too.
im sure he meant reduce the monthly rates and improve the quality of sevice.

 

[hitman]

They have started online recharge facility (not with tht indiaplaza.in site) .. One can recharge online using selfcare facility or using this link Tata Sky Satellite Television - Make Payment

 

[meaculpa]

So we don't need to buy vouchers anymore? Can we choose what amount we want to recharge (1/2/3 months etc.)?

 

[hitman]

I guess if one can use any of the listed payment method then one don't need to buy vouchers .. They r providing option to recharge for the amount of 200,300,500,1000,2500 and 5000 ....

 

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[nosh]

Their billing system is pathetic. I have a multi-room plan and the balance info on one TV seldom matches the other. Except right now, I must hand it to them - both my TVs show exactly the same info - that I should recharge by 17th March to avoid disconnection. :thumb: The email statement itself is quite confusing - there's an item showing I've been charged @ 3.xx a day for some days of the "90 days free" period - they don't even mention the helpline phone numbers on the statement. Little things but it shows that their service still needs a lot of refining.Edit: Just spoke to their customer support - I have two more gripes.1. They are keeping all subscribers on the full package by default. If the subscriber wants to go for a smaller package he needs to be proactive, get the info on his own about the lower packages being available and downgrade. These guys are just keeping shut which I think is somewhat unethical. A lot of subscribers who don't need the full package are just carrying on with it in ignorance.2. My mother watches like 6 hours of TV a month and that too very few channels, I've been told I cannot opt for a smaller package on just one TV since both TVs fall under the same subscriber ID. This is bullshit!

 

[babu_koolguy]

Our suggestions have reached someone senior in Tata Sky. Now lets see if there are any changes/ improvements!

Any updates on the complaints that you have forwarded

 

[hitman]

Tata Sky is not improving at all.. Infact it has gone worse ... Dishtv now has close to 170 channels and tatasky still show just 100 ... There r so many channels to add but they don't add any ... This is totally unacceptable ...

 

[amish]

i have a feeling...just like tataindicom broadband is going down and is being re-branded as some separate company, we might see fall down of Tata Sky in future. "Tatasky is good", feeling lasted just few months.